General Guidelines:
Returns or exchanges must be initiated within 30 days from the order date. Returns after this period will not be accepted.

Items must be unaltered, unworn, unwashed, and have the original tags attached to qualify for a return.

Izu Reward point discounts are non-refundable and will not be reissued.

Online Orders:
Returns made within 30 days from the order date can be refunded to the original form of payment.

To start a return/exchange, CLICK HERE.

Please note: Shipping charges are non-refundable.

See below for more details.

  • Returns will not be accepted after 30 days.
  • We reserve the right to refuse a refund that does not comply with our return policy. Unacceptable conditions are items showing sings of wear, such as stains, odors, stretching, or any damage, and items missing original tags.
  • Items returned without original tags may be subject to a 15% restocking fee.
  • If a return is sent without prior notification or outside of our return portal, we reserve the right to apply a restocking fee or deny the return based on the item's condition.
  • Items marked as final sale cannot be returned or exchanged.
  • Third-party vendor items, accessories, and jewelry are final sale and cannot be returned or exchanged.

Frequently Asked Questions