Can I return my regular priced purchase?
If you are not completely ecstatic with your new regular priced Allison Izu jeans, you may return or exchange the item within 15 days from the purchase date. A store credit or refund (via paypal or authorize.net) will be issued only if, items are NOT washed, altered, or worn and have all original tags attached.
Please email us at returns@allisonizu.com for a return request, provide the order number, style, size and reason you are returning the item. If you are interested in trying another style or size, please let us know in the email as well.
For every regular priced jean that is returned for a REFUND, a $15 restocking fee will be applied. You will be refunded the Order Total (less the $15 restocking fee per jean)
For sale or discounted items (or anything purchased with a coupon code), we do not accept returns for refunds, you may exchange for a different style or size (but a $15 exchange restocking fee will apply and you will have to pay for return shipping). A Paypal invoice will be emailed to you for the $15 restocking fee prior to shipping the exchange.
Do I have to pay for return shipping?
You do not have to pay for return shipping for your FIRST RETURN! Allison Izu provide you with a pre-paid return label (if you are shipping from Hawaii or the Continental US), that means you can purchase a few sizes and a few styles to keep what works and then return the ones that didn't, free of charge! (see above regarding restocking fee for sale items) the FREE return shipping applies to full priced merchandise, not sale items. If you would like to exchange a sale item, the $15 exchange restocking fee will apply.
We apologize, but if you are returning from other countries, please email us and we will discuss a return option.
But, your second, third, etc. return, you will have to pay for return shipping, via UPS, USPS, or Fed Ex. We appreciate your understanding with this!
What about exchanges?
We encourage you to do an exchange and find the style or size that is best for you. Allison Izu will pay for the shipping of ONE exchange per order. If you do want to try on another style of size, please let us know when you email us for a return request. If the exchange is also returned, we will charge you the determined restocking fee ($15 for a refund or another exchange)
If you want to make an exchange for a sale item (and your previous order was at regular price) the $10 exchange restocking fee will be applied. And ALL SALES ARE FINAL FOR SALE ITEMS.
What about SALE ITEMS?
As stated previously, ALL SALES ARE FINAL FOR SALE ITEMS. We will allow you to complete an exchange, but a $15 exchange restocking fee will apply, and you will have to pay for return shipping. The Free First Return shipping does not apply for sale items.
How do I complete a return to Allison Izu?
1. Please email us with a return request to returns@allisonizu.com. For your first return, please let us know what you are returning and the reason, and we will issue you a PRE-PAID return shipping label via email (within Hawaii and the continental US).
2. If this is not your first order or you are shipping from other countries (other than US), you must pay for return shipping via UPS or Fed Ex. If you choose to return via USPS, please pay for a tracking confirmation, so that we can follow the status of the shipment. That way, nothing gets lost in the mail!
3. Repackage your return in the original box or a similar packaging.
4. All products must be unused and undamaged, and with all tags and accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with our return policy.
Please ship the return package to:
Allison Izu
Attn: Web Store returns
P. O. Box 10405
Honolulu, Hawaii 96816
5. Please keep the tracking number for your return.
6. We will then email you, upon receipt of your return and then generate your refund, credit or exchange. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited.
7. Please note, if there was a special discount associated with the order (i.e.: 20% OFF for orders over $100) the discount will not be applicable if the final order amount does not comply. Also, if there was a free gift with purchase, this gift should also be returned.
If you should have any questions or comments, please feel free to email us at returns@allisonizu.com or call us Toll Free at 1-877-IZU-IZU1 (1-877-498-4981)
